Work Covered

The demonstration library

See the whole
customer journey.

Explore the calls, updates and payments Work Covered can coordinate around your business.

Choose a demonstration

Find your workflow

Different businesses.
The same joined-up care.

Choose a sector and follow a complete example. These are recorded stories you can play, pause and replay on a phone or laptop.

01Emergency call-outs
About 4 minutesOne complete journey

Cairn & Copper

Authorise the call-out fee before dispatch.

A kitchen leak, an on-call engineer and a customer kept informed throughout.

Mara checks the immediate situation, captures the job details and arranges a card hold for the agreed call-out fee. She contacts Dave, confirms his acceptance and arrival time, then shares his photo and arrival code. Dave records arrival, submits agreed additional labour and confirms payment before leaving.

  1. 1Enquiry & card hold
  2. 2Engineer accepts
  3. 3Arrival & paid visit

Know the call-out fee has been authorised before your engineer sets off — helping protect against unpaid visits when a caller has contacted several firms.

The same workflow can be tailored for locksmiths, gas engineers, vehicle breakdown and recovery, and mobile tyre replacement.

  • Card authorisation
  • Engineer dispatch
  • Customer updates
  • On-site payment
Watch Cairn & Copper
02Garages & automotive
About 3 minutesOne complete journey

Riverside Auto Care

From a service booking to a paid invoice.

Follow Alex’s car from the first booking call to a quicker collection.

Sarah books the service and confirms the vehicle. During the visit, she calls Alex with the mechanic’s findings, shares a photo and records approval for additional work. She calls again when the car is ready, sends the final invoice and offers payment before collection or at the garage.

  1. 1Book the service
  2. 2Approve additional work
  3. 3Pay & collect

Keep the workshop working while routine calls, approvals and collection updates are coordinated around the mechanic’s decisions.

The demonstration includes an inspection photo, an approval record and a simulated online payment with an updated paid invoice.

  • Service booking
  • Photo evidence
  • Repair approval
  • Invoice & payment
Watch Riverside Auto Care
03Dental & patient services
1–4 minutes per storyThree recorded stories

Solvara Implant Clinic

The right person, then a confirmed appointment.

A new patient’s question moves naturally from reception to a clinician and back.

Leona welcomes a prospective patient, gathers the enquiry and introduces the call to Gregor for a clinical discussion. After the conversation, the caller returns to Leona to arrange an assessment. Two further stories show a routine hygiene booking and a proactive call when a dental bridge arrives early.

  1. 1Understand the enquiry
  2. 2Bring in the clinician
  3. 3Confirm the appointment

Let reception handle the routine work and bring a clinician into the conversation when professional judgement is needed.

Explore warm handoff, appointment scheduling and outbound patient updates within the same demonstration.

  • Warm handoff
  • Appointment booking
  • Outbound updates
Watch Solvara Implant Clinic

A demonstration of the workflow. Each business, conversation and outcome is fictional. Live services are configured around your rules, integrations and agreed terms. Payment authorisation reserves funds; any capture or release follows the accepted job and the applicable payment and cancellation terms.

Your customers. Your way of working.

Have a journey
we could help with?

Bring us the calls and follow-ups that interrupt your day. We’ll work through how they could be handled around your business.

Talk to Work Covered